Frequently Asked Questions
Hello, how can I help you ?
GENERAL
📍 Where are your products made?
At Mayja, we make it a point of honor to develop and produce our formulas in France. Our treatments are carefully developed to guarantee the quality and effectiveness you deserve.
🌿 Are your products natural?
Our formulas are made up of more than 94% natural ingredients. We exclude all controversial substances to guarantee safe products for your skin. The non-natural ingredients used are rigorously selected for their safety.
🏪 Where can I find your products near me?
Our products are available online on our official website. We are also working to expand our presence in specialized stores. Visit our site to find points of sale near you.
♻️ Are your products made from recycled and recyclable materials?
Yes, all of our packaging is recyclable. We use environmentally friendly materials, such as recyclable glass bottles and recycled cardboard, to minimize our ecological impact.
🌱 Are your products certified organic?
Although not all of our products are certified organic, the majority of our natural ingredients come from organic farming. We are committed to offering safe, high-quality products, even without official certification.
⚠️ Do your products contain allergens or controversial substances?
Our products are formulated without controversial chemical ingredients. They are free of silicones, parabens, formaldehyde, PEG, mineral oils, microplastics and sulfates to ensure their safety and effectiveness.
🐰 Are your products vegan and cruelty-free?
Yes, our formulas are 100% vegan and none of our ingredients come from animal exploitation or tested on animals, in accordance with European regulations.
🔬 How are your products tested?
All our products are tested under dermatological control. We conduct additional testing for some products to ensure their safety and effectiveness, without any animal testing.
🤰 Are your products suitable for pregnant and breastfeeding women?
Our products are natural and safe for the body. Although no specific tests have been carried out for this target, there is no contraindication to their use by pregnant or breastfeeding women. If in doubt, consult your doctor.
🚹 Are your products also suitable for men?
Yes, all of our products are unisex and formulated to suit everyone. We strive to develop pleasant fragrances for all users.
DELIVERY
📦 How can I track my package?
Once your package has been shipped, you will receive an email with a tracking link. You will be able to follow all the stages of delivery directly online.
⏳ What are the current delivery times?
In mainland France, orders are generally delivered within 4 to 5 working days. For delivery to a relay point, allow between 5 and 7 working days. Express delivery via Chronopost guarantees receipt within 1 to 2 working days.
🌐 Do you deliver abroad?
Yes, we deliver to several countries. Details and delivery rates for each country are available on our site. Please note that customs fees may apply for countries outside the European Union.
💸 What are the prices and delivery methods available?
We offer deliveries via Colissimo and Chronopost. All information on prices and delivery methods are available on our site.
📩 I have a delivery problem, what should I do?
In the event of a delivery problem, contact our customer service via our contact page. We are here to help you !
🚚 I received damaged products, what should I do?
If you receive damaged products, contact our customer service by sending a photo of the products and packaging. We will do our best to resolve the problem quickly.